Army Enterprise Service Desk Worldwide

The aesd phone number will remain the same at 1 866 335 army 866 335 2769.

Army enterprise service desk worldwide. Ref opord 93 161020 17 army enterprise service desk worldwide aesd w knowledge management support policy. Army forces in europe and africa. 645 7716 oconus dsn. September 2015 cio g 6 memorandum on army enterprise service desk federation policy related articles.

The army enterprise service desk aesd federation joins 12 army it service desks worldwide to standardize common functions and improve user support. Army fort hood home of the third armored corps. This change is required in order to support the expanding customer base of the service desks. The army enterprise service desk aesd acts as a cyber sensor strengthening the first line of cyber defense against potential threats to the dodin a.

The aesd is a premier enterprise level service desk which delivers so much more than support for the end user. Fort lee cascom transitioned baseline it service and support to aesd w and use of the army s enterprise service desk system for all work order submissions on 1 january 17. It is organized as one desk with various geographical locations worldwide supporting all army theaters of operation. Army enterprise service desk worldwide named project office for service desk federation effort.

Other it service desks will join the aesd federation in future to improve coordination by establishing a robust network of resources. In hawaii supporting army. Systems and tools are not enough in today s cybersecurity arena. The aesd has a location in europe which supports u s.

As of 30 april 2013 the aesd s interactive voice message ivr will be changed.